When sending out emails with any links from a custom domain in LC email, it's essential to ensure you have generated an SSL certificate by verifying the domain beforehand. Failure to do so will result in a broken link when a recipient tries to open in.

We support enabling the HTTPS protocol on open, click, and tracking URLs. We utilize Let’s Encrypt with HTTP-01 challenges via your existing tracking CNAME record to issue a TLS certificate.

By default, when a domain is created and verified, an SSL certificate will be issued. There are three statuses in SSL.

(You can get to this screen by going to "Settings" > "Email Services" > click on the "Dedicated Domain And IP" button on the right side of the screen.)

1. SSL Issued: SSL certificate was successfully issued to your domain

2. SSL Pending: Generate SSL certificate was in progress and not issued

What should you do now?

Verify the domain again by following the steps:

• Click the "Verify Now" > you will be redirected to the domain DNS page

• Verify that all your records are verified

• Hit the "Verify domain" button to issue an SSL certificate.

3. SSL Unknown: SSL was not generated and not issued.

What should you do now?

Verify the domain again by following the steps:

• Click the "Verify Now" > You will be redirected to the domain DNS page

• Verify that all your records are verified

• Hit the "Verify domain" button to issue an SSL certificate.

FAQ

What do I have to do when my email link URL gets broken?

Navigate to your domain and verify the domain again.

What do I have to do when I get this page error? This site can't provide a secure connection. 

Navigate to your domain and verify the domain again.

What should I do when the SSL is Pending and SSL is Unknown?

Navigate to your domain and verify the domain again.